The consumer reality of contemporary healthcare: 3 things you need to know to adapt for success

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Booking a doctor appointment online is not just for the tech-savvy 20 some-things; the internet is changing the way Australians of all ages access healthcare.

Gone are the days where patients are happy to wait on hold to book an appointment, or give up precious time in a waiting room to see a health practitioner. Patients today are empowered consumers. This shift presents numerous challenges for medical practices, keeping patients satisfied is no longer solely about care outcomes, but about the coordination of that care.

‘The consumer reality of contemporary healthcare’ draws upon the latest HealthEngine customer analysis and other recent studies to present key findings impacting the patient healthcare experience today. Discover the 3 things you need to know to adapt for success and download our industry insight now.